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The resolution I’m seeking is a full refund. I need to receive $949 from Midland Power. And I’m happily send the generator back for them if they pay for the shipping charge. …

Customer Complaints 1 Customer Complaints Need to file a complaint? BBB is here to help. I called costumer service several times before I finalized the purchase, making sure that the generator will work for me as I was gonna use it in my Recreational Vehicle RV.

I received the generator after a short waiting, and was excited to use it for our first travel. That was the beginning of our not so pleasant journey. After reading through the manual, doing all necessary setups and connections it took us min to start it. It stopped working after a while but we thought maybe it was an overload. Luckily we have a solar generator with some solar panels so we used that system to finish our trip. Since then we tried to turn on this unit like times with no luck.

We changed the oil, changed the gasoline, cleaned the air filter,, recharged the battery, whatever we could do. The company gave as several service locations that they were supposedly working with. I finally find a location in Long Island, NY that said they will take a look at it. After a week they said the generator turned on and I thought they fixed it. I made a mistake; I didn’t try to turn on the unit when I picked it up.

Of course the next weekend when we wanted to use it it didn’t work again. I called Midland’s customer service, trying to ask for help. We had several really cold and cloudy days when we really needed the generator but again..

The customer service representative told me that unfortunately the manager is in vacation and will come back several days later, until that she can’t help me. She promised that she will find out if other service center could see the product.

She said she will call them up personally and will call me back. There was no follow up. No luck. He took the generator with him and finally yesterday he called me back, confirming what we already knew, that the generator is unrepairable. He said there is motor oil all over inside the unit; in the carburator, the air filter..

So I called the company back immediately letting them know what the technician said. He said he will call me back soon. That was hours ago! I’m done. I lost all patient with this company.

I have to work from our motorhome for a while. This is not the way to deal with a customer. I don’t want to go to any new service center. I just want my money back. Please help me solve this issue as soon as possible because we need to buy a machine that actually works.

And I’m happily send the generator back for them if they pay for the shipping charge.

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The resolution I’m seeking is a full refund. I need to receive $949 from Midland Power. And I’m happily send the generator back for them if they pay for the shipping charge. …


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