Wagner Cadillac – Wagner Cadillac – Tyler, TX Dealership | jpart.me

Wagner Cadillac

Wagner Cadillac December 23, 2020 at 6:57 AM It’s beginning to look a lot like Christmas Someone must have be … en really good this year to get this 2021 Cadillac …

Car shut down on me September I had it towed into Wagner Cadillac which it sat for a couple of days then had it transported over to BMW of Tyler for further evaluations. BMW confirmed the engine was locked up and that I needed a new engine.

I purchased an extended warranty when I purchased the vehicle which covered the new engine. I just wanted Wagner to cover the remaining balance to get my car repaired since I haven’t had the car a full 2 weeks yet.

I have reached out to my salesman which was really nice and of course it was out of his hands. He did let management know of my problem and said they would keep me updated. Beware from using the dealership. They will not treat you right and make things right. The vehicle was thoroughly inspected by our technicians prior to be offered for sale. There were no indications of any engine issues at the time of sale.

The customer chose to purchase an extended warranty from another source and the warranty covered some but not all of his repairs. The extended warranty we offered at the time of sale would have covered the complete repair.

It’s unfortunate the vehicle had an issue, however we feel we did everything we could to try to protect the customer at time of sale. Rodney my salesman did give me some information regarding the warranty but the finance manager never mentioned or gave me any details regarding an extended warranty.

Second If the vehicle was thoroughly tested Wagner would have known the air conditioner had a very loud noise when I first test drove the car.

I told my salesman Rodney I was not interested in the car because of the air conditioner problem. He said yeah it is a problem with it. Rodney sent the car back to the service department that same day while I was there to be repaired. He called me back the next day and told me the air conditioner problem was fixed. I should have followed my first mind and looked elsewhere , but me being the loyal person I am, I wanted to do business with Wagner.

I had purchased a truck there the prior year and was treated right. Family and friends have had a good experience there as well. I will let them know how I was treated and advise them to look elsewhere when looking to purchase a vehicle.

The bottom line is I purchased a pre owned car and the engine went out around miles later, and it’s like I’m sorry, that’s your problem now, not mine. The repairs are paid for now by me, but if that’s the way Wagner want to do business, fine, you lost a lifetime customer because you just simply didn’t want to do the right thing. I am not asking for a handout or a new car, I just want to be treated right.

Wagner Cadillac – It’s beginning to look a lot like …

Wagner Cadillac December 23, 2020 at 6:57 AM It’s beginning to look a lot like Christmas Someone must have be … en really good this year to get this 2021 Cadillac …


James Tate – Sales and leasing – Wagner Cadillac/Gabriel …

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Wagner Cadillac – Reviews Facebook

Wagner Cadillac. 2.5K likes. Tyler Texas’ Exclusive Luxury Car Dealership Since 1961


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Wagner Cadillac

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Wagner Cadillac, 4100 S Broadway Ave, Tyler, TX (2021)

Wagner Cadillac has the largest inventory of new Cadillac vehicles in all of East Texas and an outstanding reputation because we put our customers first. Contact us today and let us show you what the Wagner Way is all about. Cadillac makes the car…Wagner makes the difference!


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